Feedback: Difference between revisions

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We welcome feedback, good and not so good! There are many ways to communicate with us, depending on the topic and the urgency.  
We welcome feedback, good and not so good! One way is via our [https://forms.gle/LZV1FCmLWxUWznVi9 online form].


= URGENT PROBLEMS =  
= Community and team support =
If our website appears down, please email support at docking.org or call  +1 (415) 937-1461. Please do not use this address for non-urgent communication.  If you are a lab member and need something done, write to [[Sysadmin]]s by email please.
For help from the community, write to one of the community groups:
* for [[:Category:DOCK | DOCK]], write dock_fans@googlegroups.com
* for commercial DOCK licenses, write dock_industry@googlegroups.com
* for website support, write jjiteam@googlegroups.com


= QUESTIONS, COMMENTS, DISCUSSION =
= Other ways to communicate with us =
In general, you may write on [http://wiki.bkslab.org this wiki], write on [http://docking.org our blog], post on our [http://facebook.com/zincdb facebook] or post to our [http://twitter.com/chem4biology twitter stream].
* write on this [https://wiki.docking.org this wiki]
* for [[:Category:ZINC | ZINC]], write to the ZINC community at zinc-fans at docking.org, post on our [http://facebook.com/zincdb facebook page].
* we do not look much at [http://facebook.com/zincdb facebook] anymore, sorry
* for [[:Category:DOCK | DOCK]], write to the DOCK user community at dock-fans at docking.org.
* write us on X @ [https://twitter.com/chem4biology chem4biology], which we check everyday.
* for [[:Category:DOCK Blaster]], write to the DOCK Blaster user community at blaster-fans at docking.org.
* for DOCK software development write to dockdev@googlegroups.com
* for [[:Category:DOCK|DOCK software development]], write to dock-dev at docking.org.


= WHEN REPORTING BUGS =
= When reporting problems =
Please be as clear and complete as you can be so that we can fully understand the problem and reproduce it. For instance, include ZINC ID or DOCK Blaster JOB ID or SMILES or the website you are referring to.  Enumerate the steps to reproduce the problem.  One reason for a slow response can be that we simply did not understand what you are asking us.
Please give us enough information to reproduce the problem. Enumerate the steps to reproduce the problem.  One reason for a slow response can be that we did not understand what you asked.


[[Category:Problems]]
[[Category:Problems]]

Latest revision as of 15:40, 26 April 2024

We welcome feedback, good and not so good! One way is via our online form.

Community and team support

For help from the community, write to one of the community groups:

  • for DOCK, write dock_fans@googlegroups.com
  • for commercial DOCK licenses, write dock_industry@googlegroups.com
  • for website support, write jjiteam@googlegroups.com

Other ways to communicate with us

  • write on this this wiki
  • we do not look much at facebook anymore, sorry
  • write us on X @ chem4biology, which we check everyday.
  • for DOCK software development write to dockdev@googlegroups.com

When reporting problems

Please give us enough information to reproduce the problem. Enumerate the steps to reproduce the problem. One reason for a slow response can be that we did not understand what you asked.

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