DOCK Blaster:Problems

We take up the problems you may be having using DOCK Blaster. Please see also:

• Problems page for a general overview of all problems.
• Bugs page for information about bugs. Please report bugs to support at docking.org.

This is part of the DOCK Blaster:FAQ.

Preparer/Scrutinizer Problems

There are many reasons why your input may be rejected by the DOCK Blaster:scrutinizer. Many of these owe to the nature of the file formats we accept (PDB, mol2) and the complexity of protein binding sites. We know this can be frustrating. We have tried to make the error messages helpful, descriptive and short. Please read them carefully and attempt to follow them. However, if you are not making progress after you have tried five times to correct your input, please email support at docking.org, including your JOB ID number if available, and a short description of the problem as you see it, so that we can look at the problem.

Target Preparation / Calibration Problems

• Your job gets queued, but does not get started.

Solution: our cluster may be very busy. Please check back again tomorrow.

• Your job fails or seems to get stuck during "Target Preparation".

Solution:

• Your job fails or seems to get stuck during "Calibration".

Solution:

• 6. You get to "Calibration Done", but you don't know what to do next.

Solution:

Docking Stage Problems

• You cannot start a docking job.

Solution:

• Your queued docking job does not start.

Solution: Our cluster may be very busy. Please check back again tomorrow.

• Your job fails or seems to get stuck during "Docking".

Solution:

• You want to dock a database that is not available.

Solution:

Results Browser Problems

• You get to the "Results" stage, but you don't know what to do.

Solution:

• You are having trouble with applets or helper applications such as Jmol/Java, Chimera, PyMol.

Solution:

• You have exhausted your quota of allowed jobs for the day.

Solution: please come back tomorrow and try again, or write us at support at docking.org stating why you think you should have a higher quota.

• You ran your job 28 days ago and it has vanished from the system.

Solution: We purge data that has been dormant for 28 days. Please visit and "touch" your job to have it retained for 28 more days.