Feedback: Difference between revisions

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We welcome feedback, particularly success stories! There are many ways to communicate with us, depending on the topic and the urgency.  
We welcome feedback, good and not so good! One way is via our [https://forms.gle/LZV1FCmLWxUWznVi9 online form].


= URGENT PROBLEMS =  
= Community and team support =
If our website appears down, please email support at docking.org or call  +1 (415) 937-1461. Please do not use this address for non-urgent communication.  
For help from the community, write to one of the community groups:
* for [[:Category:DOCK | DOCK]], write dock_fans@googlegroups.com
* for commercial DOCK licenses, write dock_industry@googlegroups.com
* for website support, write jjiteam@googlegroups.com


If you are a lab member and need something done, write to [[Sysadmins]] please.  
= Other ways to communicate with us =
* write on this [https://wiki.docking.org this wiki]
* we do not look much at [http://facebook.com/zincdb facebook] anymore, sorry
* write us on X @ [https://twitter.com/chem4biology chem4biology], which we check everyday.
* for DOCK software development write to dockdev@googlegroups.com


If you are a lab member unable to log in, please contact Therese or Teague by email.
= When reporting problems =
 
Please give us enough information to reproduce the problem. Enumerate the steps to reproduce the problem. One reason for a slow response can be that we did not understand what you asked.
= QUESTIONS, COMMENTS, DISCUSSION =
In general, you may write on [http://wiki.bkslab.org this wiki], write on [http://docking.org our blog], or post to our [http://twitter.com/chem4biology twitter stream].
* for [[:Category:ZINC | ZINC]], write to the ZINC community at zinc-fans at docking.org, post on our [http://facebook.com/zincdb facebook page].
* for [[:Category:DOCK | DOCK]], write to the DOCK user community at dock-fans at docking.org or on our
* for [[:Category:DOCK Blaster]], write to the DOCK Blaster user community at blaster-fans at docking.org.
* for [[:Category:DOCK|DOCK software development]], write to dock-dev at docking.org.
 
= TO REPORT BUGS =
Please write to support at docking.org. Be as clear and complete as you can be so that we can fully understand the problem and reproduce it.


[[Category:Problems]]
[[Category:Problems]]

Latest revision as of 15:40, 26 April 2024

We welcome feedback, good and not so good! One way is via our online form.

Community and team support

For help from the community, write to one of the community groups:

  • for DOCK, write dock_fans@googlegroups.com
  • for commercial DOCK licenses, write dock_industry@googlegroups.com
  • for website support, write jjiteam@googlegroups.com

Other ways to communicate with us

  • write on this this wiki
  • we do not look much at facebook anymore, sorry
  • write us on X @ chem4biology, which we check everyday.
  • for DOCK software development write to dockdev@googlegroups.com

When reporting problems

Please give us enough information to reproduce the problem. Enumerate the steps to reproduce the problem. One reason for a slow response can be that we did not understand what you asked.

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